Delivery
We sell digital services: a subscription to the BF Designer software and BFT tokens for cloud neural networks. There is no physical delivery, and no delivery fee is charged.
Everything is provided automatically immediately after payment: the term of the license key is extended, and the tokens are credited to the balance of your Account. The software can be downloaded from the website or via the Bot @bfdesigner_bot. The cash receipt is sent to the e-mail specified at payment.
If after payment the key has not been extended or the tokens have not arrived, write from the Support section of the software, to the Bot or to support@blenderfamily.com, and we will sort it out within 3 business days.
Refunds
Subscription. You can cancel at any time. The current paid month is deemed to have been provided: its tokens have already been credited. For each unused full month, you are refunded the payment amount divided by the number of months in the subscription. The key works until the end of the current month, and auto-renewal is disabled.
Tokens. Tokens do not expire: after the license key term ends, they are kept until renewal. If you do not plan to renew the key, tokens purchased in a package and not spent are refunded in money at the purchase price — at any time. Subscription tokens and bonus tokens are not refunded in money.
Failed generation. If a generation did not take place, including because a neural network refused it under its moderation rules, the tokens are automatically returned to the balance.
Erroneous charges — a double charge or a charge after auto-renewal was cancelled — are refunded in full.
How to get a refund
1. Write from the Support section of the software, to the Bot @bfdesigner_bot or to support@blenderfamily.com: what you want refunded and the phone number of your Account or your license key.
2. We will refund the money within 10 days by the same method you used to pay, through Robokassa. You will receive a cash receipt for the refund.
3. The time it takes for the money to reach your card depends on the bank — up to 30 days.
Full rules are set out in the Public Offer (Sections 5, 6, 10 and 11).
Seller
Individual Entrepreneur Andrey Vladimirovich Shkil, INN 561017656972, OGRNIP 325565800076010, Orenburg
Support e-mail: support@blenderfamily.com · E-mail for claims: legal@blenderfamily.com · Phone: +7 995 350 76 91 · Telegram: @bfdesigner_bot